Privacy Policy

01Who We Are

Trustorra ("Trustorra", "we", "us") runs trustorra.com and provides review management services for businesses. This Privacy Policy explains how we handle personal information when you visit our website, contact us or use our services.

If you have any questions, contact us at hello@trustorra.com.

02Information We Collect

We only collect what we need to reply to you and deliver our services:

• Contact details you enter in our forms — such as your name, email, phone or WhatsApp number, business name and website.
• Messages you send us by form, email or WhatsApp.
• Order and billing details, such as the package you choose and payment confirmation. Card details are handled by our payment provider, not stored by us.
• Review profile information, such as links to your public business profiles on review platforms.
• Website usage data, such as pages visited, browser type and approximate location, collected through cookies and analytics tools.

03Your Customers' Information

To send review invitations, you may share a list of your customers (for example, names and emails or phone numbers). For this data:

• You confirm that these are your real customers and that you are allowed to contact them.
• We use the list only to send invitations and reminders for your business.
• We do not sell it, use it for our own marketing or share it with other clients.
• We delete it when your service ends, or sooner if you ask.

04How We Use Your Information

We use your information to:

• Reply to your questions and send quotes.
• Set up, deliver and support the services you order.
• Process payments and send invoices.
• Send service updates and reports.
• Improve our website and services.
• Meet legal, tax and security requirements.

We will only send you marketing messages if you agree, and you can opt out at any time.

05How We Share Information

We never sell your personal information. We only share it with trusted providers who help us run our business, such as:

• Website hosting and email providers.
• WhatsApp and other messaging tools we use to talk with you.
• Payment processors.
• Review platforms, when sending invitations through their official tools.
• Authorities, when the law requires it.

These providers may only use the information to provide their service to us.

06Cookies

Our website uses cookies to make it work properly and to understand how visitors use it (for example, through analytics). You can block or delete cookies in your browser settings. Some parts of the site may not work fully without them.

07How Long We Keep Data

We keep personal information only as long as needed for the purposes in this policy:

• Enquiries that do not become orders — up to [12] months.
• Client account and order records — for as long as you are a client, plus the time required by tax and accounting laws.
• Customer lists for invitations — deleted when your service ends, or sooner on request.

08Data Security

We use reasonable technical and organisational measures to protect your information, such as secure connections (HTTPS), password-protected systems and limited staff access. No online system is 100% secure, but we work to protect your data and will act quickly if a problem happens.

09Your Rights

Depending on where you live (for example, the UK or EU under GDPR), you may have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct wrong information.
• Ask us to delete your information.
• Object to or limit how we use your information.
• Withdraw your consent to marketing at any time.
• Complain to your local data protection authority.

To use any of these rights, email hello@trustorra.com. We will reply within [30] days.

10International Transfers

Our team and service providers may be located in different countries. When your information is transferred abroad, we take steps to make sure it stays protected in line with this policy and applicable law.

11Children's Privacy

Our services are for businesses and are not aimed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.

12Third-Party Links

Our website may link to other sites, such as review platforms or social media. We are not responsible for how those sites handle your information, so please read their privacy policies.

13Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted on this page. If we make important changes, we will let active clients know.